operations manager for a musical instrument manufacturing business in Mount Vernon, Washington

 

LOGISTICS, OPERATIONS, AND CHANGE MANAGEMENT

You are the operations manager for a musical instrument manufacturing business in Mount Vernon, Washington. The company has been designing and hand finishing solid wood mandolins for over 30 years. Mandolins are fragile, stringed instruments that vary in size based on the retailer’s request, but the most popular size is just over 27 inches (0.6858 meters) in length and 10 inches (0.254 meters) in width. The average cost for a mandolin at the company is $2,500. The company has earned a strong reputation because it uses only high-quality, solid wood materials, and it prides itself on designing and hand finishing over 250 mandolins per week. When a mandolin is ready to be shipped to the retailer, great care needs to be taken to ensure that the product is not damaged or broken. The manufacturer delivers to retailers in the United States and Europe and generally receives orders between April and October.In mid-October, when you still have 1,000 orders to fill to meet retailer demands for the holiday season, your company begins receiving low-quality raw materials from a preferred supplier that you have used for 20 years. The wood breaks when the mandolin is being manufactured, which results in a high number of defects, reduced manufacturing capacity, increased wait time between manufacture and hand finishing, and missed delivery date commitments. Retailers are very upset that they are not receiving full orders, and your company still has no commitment from the supplier on the next high-quality shipment of solid wood materials. Retailers have expressed their concerns about the company’s ability to recover from this issue in time to deliver mandolins for the holiday season.During this time, an insurance adjuster wants to inquire about the insurability of your company’s overall operations. The insurance adjuster sends a request for information to you as listed in the requirements for this task.

REQUIREMENTS

A.  Discuss options and considerations for transporting the product described in the scenario to the retail facilities by doing the following:

1.  Identify two different product packaging options and explain why you chose them.

2.  Identify two different potential risks to consider when storing your product and describe how you will mitigate each risk.

3.  Describe two transportation modes to move your product from the manufacturer to the retail facilities. Then explain an advantage and a disadvantage of each chosen transportation mode.

4.  Describe two different characteristics of the transportation management system (TMS) that will aid in transporting the product. 

B.  Discuss how you would address a barrier or bottleneck in transporting your product to the retail facilities by doing the following:

1.  Describe how a barrier or bottleneck from the scenario can affect transporting the product.

2.  Choose either the Lewin or ADKAR change management model and discuss how you would apply each step of the chosen model to address the barrier or bottleneck from part B1.

3.  Discuss how you will address an ethical consideration for the barrier or bottleneck from part B1. 

C.  Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized. 

D.  Demonstrate professional communication in the content and presentation of your submission.

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